Last updated: 13 October 2026
This Privacy Policy explains how TiwariChat, operated by Prakhush Technologies LLP (“we”), handles personal data on tiwarichat.com and in the TiwariChat and TiwariChat Business apps, in line with India’s Digital Personal Data Protection Act, 2023 and the IT Act, 2000.
1. Data we collect
- Account data: name, phone number or email, profile photo and “about” text.
- Content: messages, files, voice notes, status updates and meeting recordings you create or share.
- Contacts: if you allow it, phone numbers from your address book to find friends on TiwariChat.
- Business data: workspace, admin and billing details for TiwariChat Business. Your employer controls work data in TiwariChat Business; it cannot see your personal TiwariChat chats.
- Technical data: device type, app version, IP address, crash logs and usage events.
- Website forms: details you submit for early access, demos or contact.
2. How we use data
- To deliver messages, calls, meetings and recordings.
- To provide AI features where you or your admin turn them on.
- To keep the service secure, prevent spam and abuse, and comply with law.
- To send service updates and, with consent, product news.
3. What we never do
We do not sell personal data, we do not show ads inside chats, and we do not use business workspace content to train public AI models.
4. Sharing
We share data only with service providers that host and run TiwariChat (cloud, email, video and payment providers) under contract, with your workspace admin for business accounts, or when required by law.
5. Retention
Personal chats are kept until you delete them or your account. Business data follows your admin’s retention settings. Deleted data is removed from active systems within 30 days and from backups within 90 days.
6. Your rights
You can access, correct or erase your data, withdraw consent, and nominate another person to act for you. Use the in-app settings or contact our Grievance Officer.
7. Children
TiwariChat is for users aged 18 and above, or younger users with verifiable parental consent as required by the DPDP Act.
8. Grievance Officer
Pravinkumar Tiwari, Director, Prakhush Technologies LLP
Email: pravinkumartiwari001@gmail.com
Flat no. 101, Building no. 05, Wellwisher Township, Khopoli, Maharashtra 410203, India